Privacy Policy.

1. Introduction

Laundre Maison respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, app, collection and delivery services.

2. Information We Collect

We may collect and process the following information:

• Full name
• Collection and delivery address
• Email address and telephone number
• Order history and service preferences
• Payment information processed securely by third-party payment providers
• Customer communications, complaints and service notes
• Website and app usage data, including cookies and analytics data

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Arrange collection and delivery
• Communicate with you about bookings, payments and service updates
• Provide customer support and handle complaints
• Improve our website, app, operations and customer experience
• Send marketing communications only where you have opted in or where permitted by law

4. Legal Basis for Processing

We process personal data where it is necessary for the performance of a contract, to comply with legal obligations, for our legitimate business interests, or where you have given consent.

5. Sharing Your Information

We do not sell your personal data. We may share information only where necessary with:

• Delivery personnel
• Cleaning and garment care partners
• Payment processors
• Technology providers supporting our website or app
• Professional advisers or authorities where legally required

6. Data Retention

We retain personal data only for as long as necessary for service delivery, customer support, accounting, tax, legal and regulatory purposes. Order and transaction records may be retained for up to six years where required.

7. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data where legally permitted
• Restrict or object to certain processing
• Withdraw marketing consent at any time

8. Cookies

Our website and app may use cookies and similar technologies to improve functionality, understand usage and enhance the customer experience. You can manage cookies through your browser or device settings.

9. Security

We use appropriate technical and organisational measures to protect personal data. However, no online system can be guaranteed to be completely secure.

10. Contact

For privacy questions or requests, contact us at support@laundremaison.com.

This document is provided for customer information and should be reviewed periodically as the business and services develop.